Customer Testimonials
Horrible experience starting with the moment I pulled up. It was confusing and then I was ignored for 15 minutes before anyone acknowledged my presence. It was also extremely expensive and took 4 days to get the work done.
It was a pleasure working with the Rick Hendricks team they provided great service. M saleman Connor was outstanding and very knowledgeable!
Conner and Elliot made the car buying experience as hassle free as it can be. Conner’s knowledge of the product was spot on. Thanks for a great experience.
The dealership has very friendly and skilled service department. The service advisors have great customer service skills .
Car was ready when promised; work was done; video report; reasonable price. Hard to get better than that.
I recently purchased my 2026 Tahoe from Matt Langsam at Rick Hendrick, and I cannot say enough good things about my experience! Matt was fantastic from beginning to end. He made the entire buying process easy, stress-free, and actually enjoyable.
What impressed me most was the time he spent with me after the purchase. He walked me through all of the features of my new Tahoe in detail, answered every question I had, and made sure I knew how everything worked before I drove away. I never felt rushed at any point.
Matt truly went above and beyond and provided exceptional ... Read More DealerRater - Sep 8, 2026
Stanley McKay performed in a timely and thorough manner as usual! The videos were informative as well!
Outstanding service! My service adviser, Stanley, is awesome to work with and the team do solid work! Courteous, informative and I was kept in the loop throughout my appointment via text and video!
Service and time to service was excellent. My service representative, Daniel Ortega, was/is excellent. He could be a role model for how representatives should interact with their customers. My experience could not have been better. Thank you Daniel.
Don't bring your car here for service. I dropped my Cadillac off with a check engine light. They did a timing chain for $8000 then gave it back with a blown engine. Then, they told me it would be $14000 to fix it. I guess they're big enough that they can screw people over.
I dealt with Aiden Spence. He was very patient with me and my needs. He made sure I got the best deal possible, and helped me get the vehicle I have been dreaming of for the past 15 years. I can’t put into words how happy I am with the service Aiden and his team provided.
I am extremely satisfied with Hendricks dealership, they are always on point with the services that I need. I have never had to return for a service that they provided for rework or in-completed work.
While my initial experience negotiating with Darius via text was positive, the overall experience declined significantly after that. Darius and I agreed on what I felt was a fair price for the vehicle, and I scheduled an appointment to finalize financing and pick up the car.
My wife and I drove 1.5 hours from the Shenandoah Valley to the dealership and arrived about 15 minutes early. Unfortunately, the vehicle was not properly prepared for delivery and had not even been cleaned. Additionally, although I had submitted my financing application the night before, the dealership had not processed it and was unprepared to ... Read More DealerRater - Aug 20, 2026
Ju’Wuan Smith was great to work with and did an excellent job with helping me buy my new car.
I mainly dealt with the service department. After a week in the shop one part was installed that had already been replaced on the last trip and it failed as I drove out of the drive. No other options were suggested except to leave tje truck.for as.ling as it to figureot out. One big clarification - PSA: When you schedule a service appointment it is ONLY a time the drop off the vehicle. No idea when the work will start.
I am so happy I purchased my car from this dealership in 2023! From that time to now, August 15, 2026, when I had to get an Oil Change and they checked my Car, everyone was professional and kind!
Hendricks Chevrolet has the best customer service hands down. Daniel Ortega is great to work with and very congenial for a very busy job.
Mitchell Miracle & his crew at Hendrix Collision center did an excellent job repairing a rear side dent & scratches on my vehicle. Explanations were given on the planned repair - what had to be physically removed w/ labor costs, dent repair, painted. I asked not to replace an item ( rear left light unit) & agreed to replace two other items (flaps). I do recommend Hendrix to anyone needing vehicle repairs!!
The took a video of the inspection of the entire car and it showed everything passed!
The service was top notch as usual and the vehicle work done was well done. The unfortunate electronics issues that were referred to OnStar I believe are a GM technical issue and will require a request to GM to investigate their proprietary technology.
The sales were top notch yes I would recommend you to anyone looking to purchase a new vehicle
The sales reps did a fantastic job explaining everything that deals with the vehicle and its functions.
I was in for my second service on my 2026 Trax, my experience with the service team was excellent always polite and get you in and out. I purchased my Trax from this dealership and they were great to work with, never had a bad experience at the dealership far. Can't give enough thanks for the service and hospitality.
I was shopping for a new truck, was greeted by Julian who explained the different models. He introduced me to Andrew and the three of us looked over the truck I was interested in. They answered all my questions, no pressure only helpful suggestions.
Professionally handled, I was kept informed about what repairs were needed and how long it would take to finish the repairs
This is my first experience with this dealership, and I am not pleased at all with Derrick Brown in the finance department. I am unsure what happened to the paperwork for the car I purchased on July 10th, and to date, I have not been informed about when I will receive it.
This visit was for another 5k maintenance on our 2021 GMC Acadia Denali. We arrived way early prior to our appointment time. Our service advisor, Conner Flowers, immediately set up the process for maintenance which was really appreciated. In addition, he connected us to automated messaging which provided us with updates as our Acadia went through the scheduled maintenance process. The maintenance technician, Keith, provided us with a video of the maintenance performed and status of the inspection criteria. This is one of many reasons, in addition to quality service, as to why we take our GMC vehicles to Rick Hendrick ... Read More DealerRater - Jul 17, 2026
Tyler Lewis assisted in a professional excellence in selling the Chevy Trax to my Grandaughter purchasing her first car. Friendly service , great dealership.
Stanley all ways get the job done on my car and van. he is knowledgeable and friendly. He made sure I had a place to park my vehicle when I had it tow.
I always ask to be paired Conner Flowers as he is very good and easy to work with. Service took longer than usual this go around but I did take it in the week before 4th of July so the service center may have been backed up but nonetheless, the issue was fixed, covered by my powertrain warranty and good to go. Thanks again to Conner and the Henrick team.
Great service and very friendly staff. Kept me updated on status of my service and explained what was being done.
Always a good experience with Stanley! He is knowledgeable, friendly, and looks out for his customers!
Has a great experience getting my car from Rick Hendrick ..Benjamin was awesome i will definitely recommend..Thank you guys
Mr. Stanley Always there when I call with concern and to fix or find solution
My car was like new when I got it back. It was fix quickly and so clean and looked like a new car Johnny Guerrant was right on top of things and so easy to work with. He made everything so easy for us. Because of him we would even purchase a truck when we can.
Answered all my questions in a professional and timely manner. Worked diligently and found the right truck for me.
Jeff Moore and Elliot were a pleasure to work with. Made the purchase a pleasurable experience.
Excellent service from the moment of arrival to closure of appointment. Car went in for annual inspection, tire rotation, filter replacement and cabin air filter replacement. All done within an hour.
They have never let me down! This time I only spent about 60 K, the first time I spent 85K, I’ve only been shopping since December 2022, but the customer service and the warranty are great! I’ve used the warranty twice on my 2023 GMC Sierra 2500 and I currently have a brand new transmission and transfer case with no out-of-pocket
Excellent service. Easy purchase. Good deal. Friendly and helpful sales person. Aiden Spence sealed the deal!
Not happy at all there’s no reason it should take 3 1/2 hours for an oil change and tire rotation with a scheduled appointment
I took my Silverado in to get the transmission checked and Stanley took care of getting it back to me in a timely manner and explained everything they did even did the recall that another dealership had said that the did
Very pleasant experience with Ju'Wuan- we felt at ease with his knowledge. Everyone we encountered was friendly and helpful. Enjoyed our interactions with Omar and Mario on the finance end as well. Ju'Wuan introduced us to the service team- as this is an important aspect for us. Ju'Wuan was also very good at explaining all the new technology and functions on our new vehicle. Overall, we felt at ease throughout the entire process.
Very professional did what was supposed to do on first check up. They kept me informed about what was going on with my service. This is my 3rd car or truck I have purchased there.
After several unhappy experiences with several dealers lately, it was a pleasure dealing with Henderick's dealership. Everyone we encountered was friendly and most helpful, especially Mr. Spence our salesman, he was so patient getting everything arranged from the buying, to helping me set up and understand all the functions of my new car. It was a most positive buying encounter.
Jeff was very professional & patient. He explained the service well. I am 80 years old & need expertise. Jeff & Donny were very precise in explaining my car to me. I was very pleased. That is a very clean dealership & to me that is a plus. I’m very pleased.
**Second Review 5/1/2026 -- After purchasing my 2024 Corvette, Mario Strba AKA BIG Money Mar (not the little one) was able to get me an amazing deal on a Second vehicle. The 2026 Chevy Trax had Everything I needed at a Hugely discounted price. I was back the next day to get the Clear Ceramic Coating on my Corvette, and she's looking like a Dream. Any future vehicle purchases or servicing that I require will be completed with Rick Hendrick Chevrolet Buick GMC
Always get great service and Very Friendly environment to be in. Jeff is always in a great mood and takes good care of my service. Also i ended up trtading my truck in that bday and purchased a new truck
"I’ve been coming to Rick Hendrick for years and the quality of service remains consistently excellent. I recently brought my Silverado in for service and I couldn't be more satisfied. From the moment I arrived, the staff was welcoming and professional. Jeff took the time to explain the inspection results in detail, and I never felt pressured into unnecessary repairs. The work was completed ahead of schedule and the communication throughout was top-notch. It’s rare to find a service department you can truly trust, but this team has earned it. Highly recommend for anyone looking for ... Read More DealerRater - Apr 26, 2026
This was a standard service call and checking on current recalls. The service was performed in a timely fashion and all employees were very nice and efficient.
Took our 2025 Acadia in for it’s first service which was covered completely by G M. There was also a problem with a tire pressure sensor which was covered under warranty. I had a great experience with everyone I had contact with. A special thank you to Jeff Barton and Cory. I will have all of my future services performed at Rick Hendrick Chevrolet, G M C. Thank you! Steve Schaaf
Spent most of my life working retail and I very much appreciate the honesty and integrity at hendrick. I presented to them what I was looking for and they immediately came back with multiple options and were extremely helpful in choosing the correct vehicle for what I need. Never felt pressured and will absolutely be back for future purchases. Thank you to Connor and the team, Chevy for life.
Oil change and tire balance on a weekend. waited on a weekend. fast service, clean waiting room
The salesperson, Brandon was very knowledgeable and helpful. The financial advisor was also able to provide me with the information that I needed.
My salesman John Stoner was get to work with and knows the Product. Our financial guy Mike was super helpful. We truly enjoyed the experience.
Service is always great. The facility is well kept, the service videos are helpful. Always helpful.
Jeff was great. He is the man. Would not hesitate to come see him again.
Stanley McKay and the service team was great as usual, even when confronted with a need to order parts!
I was helped by Connor Flowers, respectful, helpful, knowledgeable & he greeted me. I purchased the vehicle at dealership and everyone was very helpful.
Highly recommend! Start to finish SUV purchase experience was pleasant, informative and professional. Five stars!
Service was oil change and front brake pad and rotor replacement and oil change package. Service and service tech representative were excellent.
Awful experience. Went in for a recall issue and asked them to check on a gas cap issue and tire sensor. I scheduled an appointment, but it took 4 hours for them to start the work. They wanted to charge me $250 jut to look at the gas cover. I bought the part I needed on Amazon for $48 and installed it in 15 minutes. $1150 for tire sensors???? I started calling at 4:00 to see if they would be finished by the end of the day - never got an answer. WILL NEVER GO THERE AGAIN!
The Service team was professional and responsive. I Highly recommend the Rick Hendricks team. Thomas was extremely helpful.
Very knowledgeable and professional. Although my trip to Hendricks was an emergency, they assured me that they would find the problem and they did. I had to leave the car there for almost a week because once fixed, they wanted to make sure no other issues with the car were found. Very satisfied with their work.
Purchased a 2026 Colorado today the experience from arrival to completion was fantastic and would recomend Taylor Lewis. He handled everything and made the process easy
Mike, Ryan, & Bryan were incredible to work with. Everyone made every effort to make sure we were happy and comfortable through the entire process. We couldn’t recommend them more.
Hendrick Chevrolet is the absolute best. Stanley is the man ! Always top Notch service and they take care of me every time.
Fair good prices speedy service clean facility friendly people on time service service rep Jeff is a number 1
Great dealership. Excellent customer service. Kind and friendly. Staff answered all of my questions. Great experience.
Service was completed on time and the video update during the service process was great
Easy to work with - Mario was very personable and knowledgeable of the vehicles we looked at. Drove away in a new car same day.
Have purchased two vehicles from them and have been very pleased with their service they do.
Great dealership to work with. Salesman worked with us to get the best deal. Thanks
Amazing team who help us get into a new vehicle. No pressure sales. Thank you Derius and Connor.
Very good. Main reason I buy vehiles at location. Jose Pablo was very polite and professional. Above and beyond.
Everyone was so helpful and welcoming. This was my first big purchase and Justin did a great job at making the process as seamless as possible!
The salesman Will was so attentive to all of our questions. We also had an issue with someone calling my spouse repeatedly as a lead when we were on our way to the dealership when I had not provided his contact information. Needlessly to say, he was very upset. All involved owned up to the mistake and indicated it was a double lead. Everyone including the sales manager Andrew and the person making those calls apologized in a way that made my husband feel better to move forward with the sale
Experience sucked. Drew Dunivan went above and beyond to ensure sale. Only reason I brought
Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great
High level of customer service from Thomas in the service department. Makes the visit go smooth
Very helpful, very friendly, very professional. The whole experience was very easy. I never felt any pressure to buy or not from them
They are timely, respectful and professional. Service advisor Thomas Mason is exceptional. The inspection videos are awesome.
Came in for recall work and the service department handled things extremely well. Very pleased.
Great service did not mind the wait. I always wait for my vehicle and all areas were clean, and staff was very helpful. Great Service Team.
Great Service! Phenomenal customer support and very fair pricing. Come here for all your personal and fleet needs. This team is second to none in the Richmond area
We were pleased with Matt and Elliott. Both were very knowledgeable and helpful. The total process took longer than I thought it should but they were both very good at their jobs and very thorough.
Best service team I have encountered in Richmond. Booking, and service are efficient and professionally done.
The dealership is very nice. Great inventory and customer service. it was worth the 3 hour ride to get my new truck i could find close to where i live. I'd do it again.
State Inspection, Oil Change & Tire Rotation. 2018 Buick Tour X with 55,000 miles. My Service Advisor, Jeff Barton, is great!
We had exceptional service from jeff Moore. He went above and beyond to help us find what we were looking for!
Tamara was fantastic to work with and really created a low pressure sales environment for me. I would highly recommend Tamara as you consider your next purchase.
Easy to deal with. Good pricing. Knowledgeable staff. Overall I had a good buying experience.
Great service department. My service advisor was great. Thomas Massie kept me updated on the status of my vehicle.
I trust this Service Department more than any private garage business. I feel comfortable with my advisor Thomas Mason.
I had a great experience with the Service Dept. this week. My service advisor is Jeff and he is wonderful. We bought a used vehicle and got the extended warranty. Jeff and the Service Mgr Donnie have given me excellent Customer Service.
I love that they sent me a video of the inspection and what needed to be repaired. It left me feeling informed and well taken care of.
Stanley McKay is the best service advisor!! He is always kind and very helpful. Best one !
I deal with Stanley at the service department and Jimmy from the parts department and both are great to deal with and very helpful
Very professional, friendly customer service. My salesman, Nathan, was THE best; I've already recommended him.
Connor is always fantastic to work with. My 2023 Sierra had an unforeseen issue that came up and I brought it down to him, he got me processed immediately, no appointment, and communicated with me on the service needed. Because I had worked with Connor several times in the past, I went straight to him for help and he provided it.