Customer Testimonials
My car was like new when I got it back. It was fix quickly and so clean and looked like a new car Johnny Guerrant was right on top of things and so easy to work with. He made everything so easy for us. Because of him we would even purchase a truck when we can.
Answered all my questions in a professional and timely manner. Worked diligently and found the right truck for me.
Jeff Moore and Elliot were a pleasure to work with. Made the purchase a pleasurable experience.
Excellent service from the moment of arrival to closure of appointment. Car went in for annual inspection, tire rotation, filter replacement and cabin air filter replacement. All done within an hour.
They have never let me down! This time I only spent about 60 K, the first time I spent 85K, I’ve only been shopping since December 2022, but the customer service and the warranty are great! I’ve used the warranty twice on my 2023 GMC Sierra 2500 and I currently have a brand new transmission and transfer case with no out-of-pocket
Excellent service. Easy purchase. Good deal. Friendly and helpful sales person. Aiden Spence sealed the deal!
Not happy at all there’s no reason it should take 3 1/2 hours for an oil change and tire rotation with a scheduled appointment
I took my Silverado in to get the transmission checked and Stanley took care of getting it back to me in a timely manner and explained everything they did even did the recall that another dealership had said that the did
They did what they were supposed to do and kept me up to date on what they were doing.
Very pleasant experience with Ju'Wuan- we felt at ease with his knowledge. Everyone we encountered was friendly and helpful. Enjoyed our interactions with Omar and Mario on the finance end as well. Ju'Wuan introduced us to the service team- as this is an important aspect for us. Ju'Wuan was also very good at explaining all the new technology and functions on our new vehicle. Overall, we felt at ease throughout the entire process.
Jeff was very professional. He explained the process to me and what was needed for my vehicle.
Very professional did what was supposed to do on first check up. They kept me informed about what was going on with my service. This is my 3rd car or truck I have purchased there.
After several unhappy experiences with several dealers lately, it was a pleasure dealing with Henderick's dealership. Everyone we encountered was friendly and most helpful, especially Mr. Spence our salesman, he was so patient getting everything arranged from the buying, to helping me set up and understand all the functions of my new car. It was a most positive buying encounter.
Jeff was very professional & patient. He explained the service well. I am 80 years old & need expertise. Jeff & Donny were very precise in explaining my car to me. I was very pleased. That is a very clean dealership & to me that is a plus. I’m very pleased.
**Second Review 5/1/2026 -- After purchasing my 2024 Corvette, Mario Strba AKA BIG Money Mar (not the little one) was able to get me an amazing deal on a Second vehicle. The 2026 Chevy Trax had Everything I needed at a Hugely discounted price. I was back the next day to get the Clear Ceramic Coating on my Corvette, and she's looking like a Dream. Any future vehicle purchases or servicing that I require will be completed with Rick Hendrick Chevrolet Buick GMC
Always get great service and Very Friendly environment to be in. Jeff is always in a great mood and takes good care of my service. Also i ended up trtading my truck in that bday and purchased a new truck
"I’ve been coming to Rick Hendrick for years and the quality of service remains consistently excellent. I recently brought my Silverado in for service and I couldn't be more satisfied. From the moment I arrived, the staff was welcoming and professional. Jeff took the time to explain the inspection results in detail, and I never felt pressured into unnecessary repairs. The work was completed ahead of schedule and the communication throughout was top-notch. It’s rare to find a service department you can truly trust, but this team has earned it. Highly recommend for anyone looking for ... Read More DealerRater - Apr 26, 2026
This was a standard service call and checking on current recalls. The service was performed in a timely fashion and all employees were very nice and efficient.
Took our 2025 Acadia in for it’s first service which was covered completely by G M. There was also a problem with a tire pressure sensor which was covered under warranty. I had a great experience with everyone I had contact with. A special thank you to Jeff Barton and Cory. I will have all of my future services performed at Rick Hendrick Chevrolet, G M C. Thank you! Steve Schaaf
Spent most of my life working retail and I very much appreciate the honesty and integrity at hendrick. I presented to them what I was looking for and they immediately came back with multiple options and were extremely helpful in choosing the correct vehicle for what I need. Never felt pressured and will absolutely be back for future purchases. Thank you to Connor and the team, Chevy for life.
Oil change and tire balance on a weekend. waited on a weekend. fast service, clean waiting room
The salesperson, Brandon was very knowledgeable and helpful. The financial advisor was also able to provide me with the information that I needed.
My salesman John Stoner was get to work with and knows the Product. Our financial guy Mike was super helpful. We truly enjoyed the experience.
Service is always great. The facility is well kept, the service videos are helpful. Always helpful.
Jeff was great. He is the man. Would not hesitate to come see him again.
Stanley McKay and the service team was great as usual, even when confronted with a need to order parts!
I was helped by Connor Flowers, respectful, helpful, knowledgeable & he greeted me. I purchased the vehicle at dealership and everyone was very helpful.
Highly recommend! Start to finish SUV purchase experience was pleasant, informative and professional. Five stars!
Service was oil change and front brake pad and rotor replacement and oil change package. Service and service tech representative were excellent.
Awful experience. Went in for a recall issue and asked them to check on a gas cap issue and tire sensor. I scheduled an appointment, but it took 4 hours for them to start the work. They wanted to charge me $250 jut to look at the gas cover. I bought the part I needed on Amazon for $48 and installed it in 15 minutes. $1150 for tire sensors???? I started calling at 4:00 to see if they would be finished by the end of the day - never got an answer. WILL NEVER GO THERE AGAIN!
The Service team was professional and responsive. I Highly recommend the Rick Hendricks team. Thomas was extremely helpful.
Very knowledgeable and professional. Although my trip to Hendricks was an emergency, they assured me that they would find the problem and they did. I had to leave the car there for almost a week because once fixed, they wanted to make sure no other issues with the car were found. Very satisfied with their work.
Purchased a 2026 Colorado today the experience from arrival to completion was fantastic and would recomend Taylor Lewis. He handled everything and made the process easy
Mike, Ryan, & Bryan were incredible to work with. Everyone made every effort to make sure we were happy and comfortable through the entire process. We couldn’t recommend them more.
Hendrick Chevrolet is the absolute best. Stanley is the man ! Always top Notch service and they take care of me every time.
Fair good prices speedy service clean facility friendly people on time service service rep Jeff is a number 1
Great dealership. Excellent customer service. Kind and friendly. Staff answered all of my questions. Great experience.
Service was completed on time and the video update during the service process was great
Easy to work with - Mario was very personable and knowledgeable of the vehicles we looked at. Drove away in a new car same day.
Have purchased two vehicles from them and have been very pleased with their service they do.
Great dealership to work with. Salesman worked with us to get the best deal. Thanks
Amazing team who help us get into a new vehicle. No pressure sales. Thank you Derius and Connor.
Very good. Main reason I buy vehiles at location. Jose Pablo was very polite and professional. Above and beyond.
Everyone was so helpful and welcoming. This was my first big purchase and Justin did a great job at making the process as seamless as possible!
The salesman Will was so attentive to all of our questions. We also had an issue with someone calling my spouse repeatedly as a lead when we were on our way to the dealership when I had not provided his contact information. Needlessly to say, he was very upset. All involved owned up to the mistake and indicated it was a double lead. Everyone including the sales manager Andrew and the person making those calls apologized in a way that made my husband feel better to move forward with the sale
Experience sucked. Drew Dunivan went above and beyond to ensure sale. Only reason I brought
Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great
High level of customer service from Thomas in the service department. Makes the visit go smooth
Very helpful, very friendly, very professional. The whole experience was very easy. I never felt any pressure to buy or not from them
They are timely, respectful and professional. Service advisor Thomas Mason is exceptional. The inspection videos are awesome.
Came in for recall work and the service department handled things extremely well. Very pleased.
Great service did not mind the wait. I always wait for my vehicle and all areas were clean, and staff was very helpful. Great Service Team.
Great Service! Phenomenal customer support and very fair pricing. Come here for all your personal and fleet needs. This team is second to none in the Richmond area
We were pleased with Matt and Elliott. Both were very knowledgeable and helpful. The total process took longer than I thought it should but they were both very good at their jobs and very thorough.
Best service team I have encountered in Richmond. Booking, and service are efficient and professionally done.
The dealership is very nice. Great inventory and customer service. it was worth the 3 hour ride to get my new truck i could find close to where i live. I'd do it again.
State Inspection, Oil Change & Tire Rotation. 2018 Buick Tour X with 55,000 miles. My Service Advisor, Jeff Barton, is great!
We had exceptional service from jeff Moore. He went above and beyond to help us find what we were looking for!
Tamara was fantastic to work with and really created a low pressure sales environment for me. I would highly recommend Tamara as you consider your next purchase.
Easy to deal with. Good pricing. Knowledgeable staff. Overall I had a good buying experience.
Great service department. My service advisor was great. Thomas Massie kept me updated on the status of my vehicle.
I trust this Service Department more than any private garage business. I feel comfortable with my advisor Thomas Mason.
I had a great experience with the Service Dept. this week. My service advisor is Jeff and he is wonderful. We bought a used vehicle and got the extended warranty. Jeff and the Service Mgr Donnie have given me excellent Customer Service.
I love that they sent me a video of the inspection and what needed to be repaired. It left me feeling informed and well taken care of.
Stanley McKay is the best service advisor!! He is always kind and very helpful. Best one !
I deal with Stanley at the service department and Jimmy from the parts department and both are great to deal with and very helpful
Very professional, friendly customer service. My salesman, Nathan, was THE best; I've already recommended him.
Connor is always fantastic to work with. My 2023 Sierra had an unforeseen issue that came up and I brought it down to him, he got me processed immediately, no appointment, and communicated with me on the service needed. Because I had worked with Connor several times in the past, I went straight to him for help and he provided it.
I found a 2022 Honda Pilot online at a Hendrick dealer in NC and contacted the dealership here in Richmond and made an appointment to get a price on site. The representative (!young lady)I met in sales and the used car manager were not very helpful, informative or professional in my opinion. It’s was like heees the price take it or leave it we don’t make much off these sales away.
I got the feeling I was wasting their time.
The commutation was the lacking. I’m 71 years old and have purchase vehicles since I was 16 and have ... Read More DealerRater - Jan 11, 2026
My client advisor was nice to work with... very knowledgeable regarding the multitude of 2022 Z71 tahoe features. Additionally, she was very patient and helpful during the showing, test driving, and working with the business manager and finance manager. Working (briefly) with Business manager and working with Finance manager and Parts associate was pleasant as well. The process of price negotiation took way too long.
Tis service department does not respect customer's time. I waited for 3 hours for an oil change and tire rotation this time and 4 hours last time. Why do you make appointments if you cannot provide service in a timely manner?
Connor was great. He was professional, quick and efficient. I was in for preventative maintenance and out in less than an hour.
Kelly was awesome! Had vehicles that met my requests ready to see upon arrival & stayed with me throughout the purchasing process.
Drew and Omar were wonderful to work with! They took time and patience with me while I decided what i wanted to buy
Was done in the proper amount of time and the sales team was very professional
I had the opportunity to purchase a new vehicle from Hendrick Chevrolet and had a great experience. I worked with Justin Guthrie, and he was an excellent sales advisor. He was knowledgeable about the vehicle I was purchasing, friendly, and great to work with. If purchasing at Hendrick, give Justin a call.
From the initial outreach, he was courteous and professional. We set a time to meet, he had the vehicle waiting for me to go on a test drive, and then he kept the paperwork moving in an efficient manner. From when I walked in to the dealership to ... Read More DealerRater - Dec 30, 2025
Kelly, saleswomen, is honest trustworthy and reliable, great person to made a decision with, Thanks, Kelly
This dealership deserves a “5-Star” rating insofar as the quality of service given and of my regular service advisor Stanley McKay. But I could not bring myself to clicking on the “5-Star” icons because of one thing: the cost of service. Actually not the the cost of “service” per se, but the entire concept of “diagnostic fees” and its exorbitant cost! 9more than $200!!!) It used to be that if a person received an estimate on work that was to be performed, there would be no “diagnostic fees” if the person had the work done; unfortunately, that concept went by the ... Read More DealerRater - Dec 26, 2025
Another great experience at Hendrick. Matt Langsam is the absolute best! They have a great team in Richmond! I called Matt and told him what i needed and three days later all was taken care of!
The atmosphere was electric 😁 and my sales team was very helpful and friendly. I felt “special “ not like I was bothering someone!
Getting ready for a day of Christmas shopping, my Terrain would not start. We got it jumped and I arrived at the dealership. The service team was wonderful and took care of replacing the battery. My day was somewhat delayed but still successful. Thanks to all the folks at Hendricks.
I had a great experience with the team here at Hendrick! They were very patient and had great deals on their cars. Tamara was my salesperson and we were blown away by her service. 10/10 experience I had a great experience with the team here at Hendrick! They were very patient and had great deals on their cars. Tamara was my salesperson and we were blown away by her service. 10/10 experience
I received an urgent alert on my truck regarding my transmission two days before leaving to go out of town. I immediately texted Daniel Ortega on a Friday afternoon. He told me to bring it in Saturday morning. They had it fixed within a few hours. I am very thankful for Daniel and the service team. Daniel is my go to and always gets me scheduled quickly for oil changes and service. The service is always a 10!
Everyone on the Rick Hendrick team is friendly and professional—from the sales staff (Craig M) to the parts store to the service dept. (Jeff). I have purchased two used Corvettes from Hendrick and had two Corvettes serviced there. They did a great job. I traded two Corvettes to buy the two Corvettes from them and they gave me a great deal. Also during my service experience, the tech made a video showing what parts needed to be replaced and he emailed it to me. It doesn’t get any better than that.
Very helpful making appointments Love the videos sent on progress of vehicle maintenance while waiting
Thank you for the professional service provided, seems you strive for excellence and I appreciate that.
I am dissapointed that I had to pay $984 for labor on a shifter that has been replced twice. A shifter is not a consumable part. Its was replaced in 2020, then 2025 on a 2017 Acadia. I want some of my money refunded.
Good customer service. Fair negotiations and a good deal. Process took too long. Started process to purchase a 2026 truck and pay outright/full amount at 11:00am and truck was not ready until after 6:00pm. Great product- truck!
Thanks the dealership is real clean seeing the area very good. It’s nothing bad to say about the dealership.
Very positive experience in purchasing a certified preowned vehicle. The sales representative was very helpful, knowledgeable and very organized. He walked me through every step with ease
Always pleasant and seem to care about their clients!! Very considerate and the recommendations save me a lot of money! I appreciate how I’m allowed to get service with my mechanic
I purchased a 2026 Hummer EV for $110,000 from Rick Hendrick GMC Mall of Georgia, and the delivery experience was extremely disappointing. I waited nearly 3–4 hours for delivery prep and charging, and at closing time I was told the vehicle had not charged. I left the dealership with only 20% battery and arrived home with 5%, which was very unsettling given that this is my first EV. My phone was not set up in the vehicle, and the dealership was already closed, leaving me without support.
To make matters worse, the GM charging system—costing $2,100 plus $2,500 for installation—was not set up correctly. GM ... Read More DealerRater - Dec 4, 2025
Great service. Thomas is awesome and always keeps us update during the repairs. And the mechanic is top notch that works on our trucks. Couldn't be happier about there service.
Kendal at the collision center was my service writer. She took excellent care in addressing the issues after the deer tried to destroy my Toyota RAV-4..My vehicle looks and drive great thanks to a all of Kendal's efforts..
Thomas Mason is always there to take care of my vehicles. Prompt, communicative and an overall good guy.
Brought my 2024 Corvette in for inspection & oil change with only 2,500 miles. I was advised that there was a transmission problem and that they would have to keep the car, possibly to replace the transmission. Needless to say, I was very surprised and disappointed in this news. However, the service advisor Jeff Burton and client advisor were really terrific and got me into a rental car. The bottom line is that the transmission in this new car had to be replaced. I understand there is some sort of service bulletin just for this type of situation. Jeff, a few days ... Read More DealerRater - Nov 25, 2025
The sales process and service were awful. Nobody seemed concerned that the truck broke down twice in four months! The salesman was great! Nobody else seemed to care about anything.
I continue to receive awesome service from Jeff. He’s quick and mindful of my time. The service videos are a great idea. Keep up the good work!!!
Great service! Fast and efficient - wait was minimal. Service Rep very courteous and accommodating - we were on a tight schedule and he took care of us with no problem.
Professional people who understand the problem that I was dealing with and they did the repair in a timely manner.